Salesforce announced on Wednesday that its Agentforce artificial intelligence agent platform had achieved FedRAMP High authorization, enabling federal agencies to utilize the company’s tool to process and store highly sensitive data.
“Unlike other AI agents or limited [large language models], Agentforce has built-in trust standards and a unified approach that meets FedRAMP High security controls,” Salesforce said in a press release, adding that the platform “can complete tasks with speed and scale while continuously learning and adapting.”
AI agents like Agentforce can help users perform tasks by providing them with automated assistance within specific environments. A group of government technology experts told GovExec in March that the effective use of AI agents could enhance federal service delivery by allowing workers to spend less time performing rote tasks.
“AI agents offer federal leaders the unique opportunity to finally make this a reality. And with digital labor working alongside dedicated government workers, the federal government can improve the level of experience, quality of service, and speed of responsiveness of their agencies exponentially,” Nasi Jazayeri, executive vice president and general manager of Public Sector at Salesforce, said in a statement.
In addition to Agentforce, Salesforce said that several of its other products — including Data Cloud, Marketing Cloud and Tableau Next — also received FedRAMP High authorization.
On top of the new security approvals, the General Services Administration announced last month that Salesforce was offering the government a temporary price reduction for its Slack services through November 30, 2025.
In a statement announcing the discounted prices, President of Salesforce Public Sector Dave Rey said, “paired with Salesforce’s robust ecosystem, data processes and AI agents, Slack enables government agencies to enhance productivity and deliver citizen-focused outcomes with precision and speed.”
