KUALA LUMPUR, Sept 9 — In 2025, owning a Huawei device comes with more than cutting-edge technology — it comes with peace of mind. With the launch of the Huawei Service Upgrade Programme, customers can now enjoy a suite of five premium after-sales services, completely free of charge.
Unlike the typical industry model where support often comes with hidden fees or add-ons, Huawei is setting a new benchmark: extra care, at no extra cost. This programme covers the entire Huawei ecosystem — smartphones, laptops, tablets, wearables, and audio devices — so that every customer gets more value out of their everyday technology.
Here’s what’s waiting for you:
1. Free expert solution
Whether you’ve just unboxed your latest gadget or run into a tricky technical hiccup, expert help is only a visit away. At any Huawei Authorised Service Centre, customers can enjoy one-on-one consultations with trained specialists. From device setup and software troubleshooting to optimising features you never knew you had — you’ll always walk away empowered.
2. Free cleaning & refresh
Every device deserves a little TLC. This professional cleaning service not only keeps your gadget looking pristine but also removes dust and debris that silently affect performance. It’s the equivalent of a spa treatment for your tech — helping extend its life and keeping it running smoothly, day after day.
3. Free diagnosis
Think of this as a health screening for your device. Huawei technicians conduct a full diagnostic check covering system health, performance, and software integrity. Early detection of issues means you’ll always stay one step ahead — avoiding small problems before they become costly repairs.
4. Free system renewal
Technology evolves fast, and so should your device. With system upgrades and full reinstallation services provided at no cost, your gadget gets a fresh start whenever needed. This ensures you’re always running on the latest updates — secure, optimised, and ready to deliver peak performance.
5. Free round-trip shipping
Living far from a service centre is no longer a worry. Whether you’re in a small town or across the country, Huawei covers the cost of two-way shipping for repairs. For example, if you’re based in Sitiawan and your nearest service centre is in Kuala Lumpur, Huawei takes care of the logistics — so your only job is to sit back and wait.
Care without borders
The Service Upgrade Programme is available not just in Malaysia, but across Asia-Pacific, Latin America, Europe, the Middle East & Africa, and Eurasia. No matter where life takes you, you’ll always have the same level of trusted support.
Support, simplified
Booking services is effortless. With just a few taps on the My Huawei app, a quick visit to the Huawei Support website, or a simple call to the support hotline, expert help is always within reach.
And now, with the opening of the latest Huawei Service Centre at Sunway Geo, customers not only enjoy professional care but also get the chance to experience the latest Huawei devices first-hand.
With these upgrades, Huawei is redefining what it means to own technology. It’s not just about powerful devices — it’s about a brand that stands with you every step of the way, offering convenience, confidence, and care that feels personal.
Because when it comes to your everyday tech, extra care makes all the difference.
